BUSINESS OWNER AND COACH | CUSTOMER INSIGHTS, EXPERIENCE DESIGN AND PROJECT LEADERSHIP SERVICES  

Mark has invested more than 20 years running a business; more than 25 years training people and … the last 10+ years coaching, delivering bespoke experiences and leading private projects.

He knows what it takes to start a business. He started his own one in 2001 and has been trading as Tyrer Sorrel ever since. He knows what it is like to have a job and a business at the same time (before it was called a ‘Side Hustle’ and cool). He understands the highs and lows of being self-employed. He’s a ‘Multi-Income Business Owner’.

Mark is also a multi-award winner, across a number of teams and companies. He’s won awards for:

✓ Improving the performance of teams

✓ Creating systems for remote working

✓ Engaging high level stakeholders

More than that, he has helped clients win prestigious national awards.

Mark combines a unique blend of flexibility, organisation and calm reassured confidence.  He is strategic and focused.  He is a ‘Maximiser’ (as identified by Gallop Strengths Finder). Mark has been told that he sees “difficult tasks as challenges rather than threats” and that he can “communicate at all levels”. Mark is a specialist in remote teams and projects with high value stakeholders. His focus is on great leadership and building lasting relationships. That is to say helping clients have amazing relationships with their customers, their teams … and also in their personal lives. He helps leaders and business founders create more intimacy and engagement in their work. He helps clients win at business and relationships.

Work with Mark

Here’s four quick testimonials about working with Mark:

• “[…] this quality emanates from Mark’s own self efficacy, his ability to empathise, his positive self esteem and self worth. He approaches difficult tasks with tenacity, viewing them as challenges rather than threats. Mark excels in communication skills, having the ability to communicate at all levels. He is able to assess situations quickly and adapt his mode of communication to fit the circumstances”
• “Whatever the problem, day or time (be it 7am or midnight), I know that I am always welcomed with any questions that I may have. His teaching styles are creative, enjoyable and valuable. He is very honest with his opinion and gets straight to the point. Mark’s kindness and helpfulness constantly makes me smile, and sets me up for a day full of motivation, even on some of my more challenging days. MB is clearly very knowledgeable; be it about web design, professional online presence or even Disney princesses. I feel as though I can really be myself and talk about any problems that I feel relevant; Mark will always help, however possible”
• “[…] Mark B. You are one of the most supportive level headed kind hearted people I have met, And I am so glad we have managed to have chats where you always seem to help me rethink.”
• “You achieved in 3 months what it had taken other centres up to 9 months to achieve”

Customer Insights

Mark has 25,000+ direct customer and training interactions.  That’s real people that he has helped to simplify complex issues, solve problems and take action to achieve their goals.  He understands customer journeys, processes and how to create real value. Mark is a specialist in guided, digital and high volume experience-led customer journeys. He is DigitalMarketer Certified in ‘Email, Copywriting and Content Marketing’ … and ‘E-Commerce, Customer Value and Community Management’.

Events and Experiences

For more than 25 years, the core of Mark’s work has been events, particularly training events. More recently his focus has moved to bespoke ‘Wellness Projects and Experiences’.

Events and experiences include:

✓ Planning for Leadership Success (Leadership Development Programme)

✓ Pitching Pink Bananas (Training Programme for Sales and Marketing)

✓ The 153 Mile Challenge (Health & Wellness Experience + Social Enterprise Programme)

✓ Overcoming Conflict, Fear and Failure: The Secrets of Low Stress Connected Teams (Team Building Programme)

✓ Lead and Love … You Can Have Both (Relationship Coaching Programme)

He’s also created a number of bespoke 30 day ‘Guided Learning Programmes’ for clients.

His training and event programmes have been described as “fun, challenging, informative, creative, enjoyable and valuable”.

One of his bespoke experiences was described as “One of the most worthwhile experiences I have ever had”.

Practical Projects

Mark is a problem solver … but he understands that you’re not going to discuss the real problems you have with someone you have only just met or don’t trust 100%. That’s why over the years he has created a number of Practical Projects to help clients get started, in a simple and safe way. Projects that build trust and understanding before moving onto more Advanced Projects. If you’re new to working with Mark, a Practical Project is often the best place to start.

Practical Projects include:

✓ CV and LinkedIn Profile Review

✓ Business Offer, Website or Business Process Re-design

✓ Customer Engagement, Feedback and CX Blueprint

✓ Your Customer Conversion and Client Onboarding Checklist

✓ Your Leadership or Relationship Style Review

….. and more.

Work with Mark

Click the following link if you would like to work with Mark. You’ll be taken to a subscription form. Complete the form, click subscribe and you’ll be connected with Mark. He’ll be in touch within 3 working days to discuss working together.

If you want to work with Mark as an associate or as an affiliate, click here. The same steps apply, it’s just a different subscription form.